There’s no bigger challenge facing businesses today, and no brighter opportunity, than better customer relationships. Turning prospects into customers and maintaining that relationship involves anticipating needs, meeting demands and exceeding expectations. Easier said than done, but achievable with a customer relationship management (CRM) system in place which reflects your organization’s philosophy when it comes to service.

Centerstance has selected Salesforce.com, the world’s leading CRM resource, as the best in breed tool for our clients.  As a Select consulting partner with 5 years experience, we have assisted over 100 clients in successfully implementing and adopting CRM across their organizations.  Centerstance is Salesforce.com’s go to consulting partner for the northwest United States and beyond.

Salesforce.com Areas of Expertise

• Salesforce Automation (SFA)
• Marketing
• Service & Support including Portals (Customer & Self Service)
• Partner Portal (PRM) and Salesforce to Salesforce
• Mobile 
• APEX
• AppExchange Partner Applications
• Custom Object and Application Development
• Integration (i.e. ERP, MRP, website, or other web services)

Centerstance is able to define, design and implement the processes and tools needed to capture, store and analyze information from all your data sources, providing a complete view of each customer. As an organization-wide resource, your CRM process is able to consolidate best practices and provide the data you need to track market trends, assess customer satisfaction, align marketing efforts in support of your sales pipeline, and quantify customer response.

Of course, implementation of CRM requires a major organizational shift, but one that’s expedited by the combined technical and management expertise provided by the Centerstance and Salesforce.com partnership.

Service Offerings

Our arsenal of client services includes:

• Implementation Services
  • Business Process Reviews to identify application needs and formulate operational roadmaps and delivery plans.
  • Application configuration
  • Data migration
  • System integration with your existing applications
  • Quality assurance testing
• User Training – onsite and / or remote
  • Train-the-trainer sessions
  • Direct user training
• Ongoing System Administrator Services (SAMA)
  • Monthly ongoing support as long as it’s needed